• Login
  • Register
  • English
    • فارسی

akhlāq-i pizishkī i.e., Medical Ethics

  • Home
  • About the Journal
    • About the Journal
    • Aims and Scope
    • Open access
    • Indexing & Abstracting
    • Peer Review Policy
    • Editorial Board
    • Archiving Policy
    • Plagiarism Policy
    • Preprint Policy
    • Congress Policies
    • Statement on the use of AI (Artificial Intelligence)
  • Articles
    • Past Issues
    • Current Issue
    • Articles in Progress
    • Accepted manuscript
  • Guide for Authors
    • Submission Guidelines
    • Submission Checklist
    • Publishing Ethics
    • Manuscript Withdrawal and Retraction
    • Cover Letter
    • Publication Fee
    • Orcid Code
  • Guide for Reviwers
  • FAQ
  • Contact Us
Advanced Search
  1. Home
  2. Archives
  3. Vol. 8 No. 28 (1393): فصلنامه اخلاق پزشکی-سال هشتم، شماره بیست‌وهشتم، تابستان 1393
  4. Research Article

Vol. 8 No. 28 (1393)

July 2014

ارزیابی میزان رضایتمندی بیماران از خدمات درمانی در بیمارستان آموزشی

  • فاطمه نعمتی دوپلانی
  • اسمعیل محمدنژاد
  • امیر طباطبایی
  • سیده رقیه احسانی کوهی خیلی
  • اعظم سجادی
  • عایشه حاجی‌اسمعیل‌پور

akhlāq-i pizishkī i.e., Medical Ethics, Vol. 8 No. 28 (1393), 5 July 2014 , Page 29-50
https://doi.org/10.22037/mej.v8i28.6558 Published: 2014-07-05

  • View Article
  • Cite
  • References
  • Statastics
  • Share

Abstract

مقدمه: رضایتمندی بیماران از خدمات دریافتی شاخص مناسبی برای سنجش کیفیت خدمات و نحوه ارائه آن از نظر گیرندگان خدمت است. میزان رضایت بیماران منعکس‌کننده توانایی و قابلیت کادر درمانی و میزان رعایت حقوق بیمار است، لذا قدم اول کسب اطلاعات از نظرات و انتظارات بیماران است. مطالعه حاضر با هدف بررسی میزان رضایت بیماران بستری‌شده از نحوه ارائه خدمات درمانی در یکی از بیمارستان‌های آموزشی شهر در سال 90- 1389 انجام شد.

روش: این مطالعه یک مطالعه توصیفی ـ مقطعی است که با استفاده از روش تصادفی بر روی 286 نفر از بیمار در حال ترخیص انجام شد. جمع‌آوری اطلاعات با پرسشنامه محقق ساخته دو قسمتی انجام شد که روایی پرسشنامه با روش صوری و محتوایی و پایای آن با روش آلفای کرونباخ کسب گردید. اطلاعات به کمک نرم‌افزار SPSS با ویرایش 15 مورد تجزیه و تحلیل قرار گرفت.

یافته‌ها: درصد رضایتمندی از کل خدمات 220 نفر (63/9 درصد)، خدمات پزشکی 210 نفر (57/6 درصد) و از خدمات پرستاری 252 نفر (72/3 درصد) بود. بیشترین درصد رضایتمندی مربوط به ارائه آگاهی از سؤالات و خواسته‌های بیمار و کم‌ترین میزان مربوط به رضایت از دسترسی به کادر درمانی در هنگام نیاز بود. اختلاف معنی‌داری بین درصد رضایتمندی از خدمات بالینی بر حسب سن، جنس و میزان تحصیلات وجود داشته است (0/001>p). درصد رضایتمندی افراد شاغل و افراد دارای بیمه نسبت به افراد فاقد بیمه بالاتر بود (0/001=p).

نتیجه‌گیری: در مجموع درصد رضایتمندی بیماران از خدمات درمانی کاملا راضی بوده است. در ابعادی که کمبودها و نارضایتی وجود داشته باید با کارشناسی صحیح نواقص برطرف شود و عدم رضایت بیماران از این خدمات دریافتی می‌تواند بیانگر رعایت‌نشدن حقوقشان باشد.

Keywords:
  • رضایت‌مندی؛ بیمار؛ بیمارستان آموزشی

How to Cite

نعمتی دوپلانی ف., محمدنژاد ا., طباطبایی ا., احسانی کوهی خیلی س. ر., سجادی ا., & حاجی‌اسمعیل‌پور ع. (2014). ارزیابی میزان رضایتمندی بیماران از خدمات درمانی در بیمارستان آموزشی. akhlāq-I Pizishkī i.E., Medical Ethics, 8(28), 29–50. https://doi.org/10.22037/mej.v8i28.6558
  • ACM
  • ACS
  • APA
  • ABNT
  • Chicago
  • Harvard
  • IEEE
  • MLA
  • Turabian
  • Vancouver
  • Endnote/Zotero/Mendeley (RIS)
  • BibTeX

References

Al-Doghaither, AH. (2004). Inpatient satisfaction with physician services at King Khalid University Hospital, Riyadh, Saudi Arabia. East Mediterr Health J. 10 (3): 358-64.

Asgari, F. (2004). Review the patients about their compliance with the human realm of health care by staff in local departments of health centers in Rasht. Journal of Mental Health. 1 (Special Issue of Internet): 57-68.

Bahramoour, A. Zolala, F. (2005). Patient satisfaction and related factors in Kerman hospitals. East Mediterr Health J. 11: 905-12.

Bond, S. Thomas, LH. (1992). Measuring patients' satisfaction with nursing care. J Adv Nurse. 17 (1): 52-63.

Bruce, TA. Bowman, JM. Brown, ST. (1998). Factors that influence patient satisfaction in the emergency department. J Nurse Care Qual. 13: 31-7.

Cleary, PD. McNeil, BJ. (1988). Patient Satisfaction as an Indicator of Quality Care. Inquiry. 25 (1): 25-36.

Coll, E. Thomas, L. Bond, S. (1996). A study to determine patient satisfaction with nursing care. Nurse Stand. 10 (52): 34-8.

Collymore, VA. Roche, VM. Berman, D. (1997). Redesign of a hospital's internal medicine service. J Healthy Qual. 19 (6): 28-31.

Djukic, M. Kovner, C. Budin, WC. Norman, R. (2010). Physical work environment, testing an expended model of job satisfaction in a sample of registered nurses. Nurse Res .59: 441-51.

Ebrahimnia, M. Ameriun, A. Azizabadi Farahani, M. Khodami Vishte, H. R. (2010). Satisfaction rate of hospitalized patients in military hospitals from presented services. Journal of Military Medicine. 12 (2): 101-5.

González, N. Quintana, JM. Bilbao, A. Escobar, A. Aizpuru, F. Thompson, A, Esteban, C. Sebastián, JA. De La Sierra, E. (2005). Development and validation of an in-patient satisfaction questionnaire. Int J Qual Health Care. 17 (6): 465-72.

Gonzalez-Valentin, A. Padin-Lopez, S. Roman-Garrido, E. (2005). Patient satisfaction with nursing care in a regional university hospital in southern Spain. J Nurse Care Qual. 20 (1): 63-72.

Grogan, S. Conner, M. Willits, D. Norman, P. (1995). Development of a questionnaire to measure patients' satisfaction with general practitioners' services. Br J Gen Pract. 45 (399): 525-9.

Groupy, F. Ruhlmann, O. Paris, O. Théolot, B. (1991). Results of a comparative study of in-patient satisfaction in eight hospitals in the Paris region. Qual Assur Health Care. 3 (4): 309-15.

Haddad, S. Fournier, P. Potvin, L. (1998). Measuring lay people’s perceptions of the quality of primary health care services in developing countries. Validation of 20-item scale. Int J Qual Health Care. 10 (2): 93-104.

Hojat, M. Louis, DZ. Maxwell, K. Markham, FW. Wender, RC. Gonnella, JS. (2011). Patient perceptions of physician empathy, satisfaction with physician, interpersonal trust, and compliance. Fam Med. 43 (6):412-7.

Hajjian, K. (2005). Patient satisfaction of health services in hospitals. Babol J Med Sci. 9 (2): 51- 60.

Kalroozi, F. Dadgari, F. Zareiyan, A. (2010). Patients’ satisfaction from health care group in patient’s bill of right observance. Journal of Military Medicine. 12 (3): 143-8.

Kerr, JA. (1985). Space use, privacy, and territoriality. West J Nurse Res. 7 (2): 199-219.

Jackson, JL. Chamberlin, J. Kroenke, K. (2001). Predictors of patient satisfaction. Soc Sci Med. 52: 609-20.

Joliaee, C. Jaleli, HR. Hagebabai, F. Haqqani, V. (1391). Relationship between moral distress and job satisfaction in nursing. Journal of Tehran medical science nursing and midwifery college (Haeat). 18 (1): 42-51.

Joseph, M. Freda, MC. (2001). The impact of staff nurses on the recruitment of patients. Am J Nurse. 101 (2): 26-31.

Lee, DS. Tu. JV. Chong, A. Alter, DA. (2008). Patient satisfaction and its relationship with quality and outcomes of care after acute myocardial infarction. Circulation. 118 (19): 1938-45.

Mack, JK. (2004). The effect of urgency on patient satisfaction and future emergency department choice. Health Care Manage Rev. 20 (2): 15-7.

McKinley, RK. Stevenson, K. Adams, S. Manku-Scott, TK. (2002). Meeting patient expectations of care: the major determinant of satisfaction with out-of-hours primary medical care? Family Practice. 19 (4): 333-8.

Malkin, KF. (2000). Patients' perceptions of a pre-admission clinic. J Nurse Manag. 8 (2): 107-13.

Mark, BA. Salyer, J. Wan, TT. (2003). Professional nursing practice: impact on organizational and patient outcomes. J Nurse Adm. 33: 224-34

Masoud, SA. Taghizadeh, M. (2003). The assessment of satisfaction rate of delivered services by physician to hospitalized patients discharged from Shahid beheshri hospital of kashan in winter of 1998. TEB VA TAZKIEH. (48): 22-6.

Matis, GK. Birbilis, TA. Chrysou, OI. (2009). Patient satisfaction questionnaire and quality achievement in hospital care: The case of a Greek public university hospital. Health Serv Manage Res. 22: 191-6.

Merkouris, A. Papathanassoglou, ED. Lemonidou, C. (2004). Evaluation of patient satisfaction with nursing care: quantitative or qualitative approach? Int J Nurse Stud. 41 (4): 355-67.

McPake, B. Kumaranayake, L. Normand, C. (2002). Health economic: an international perspective. Routledge: New York.

Miller Bader, MM. (1998). Nursing care behaviors that predict patient satisfaction. J Nurse Qual Assur. 2 (3): 11-7.

Mohammad Nejad, E. Begjani, J. Abotalebi, G. Salari, A. Ehsani, SR. (2011). Nurses awareness of patients rights in a teaching hospital. J Med Ethics Hist Med. 4: 2.

Mrayyan, MT. (2006). Jordanian nurses’ job satisfaction, patients’ satisfaction and quality of nursing care. Int Nurse Rev. 53: 224-30

Nguyen Thi, PL. Briançon, S. Empereur, F. Guillemin, F. (2002). Factors determining inpatient satisfaction with care. Soc Sci Med. 54 (4): 493-504.

Ofovwe, CE. Ofili, AN. (2005). Indices of patient satisfaction in an African population. Public Health. 119 (7): 582-6.

Ozsoy, SA. Ozgür, G. Durmaz Akyol, A. (2007). Patient expectation and satisfaction with nursing care in Turkey: a literature review. Int Nurse Rev. 54 (3): 249-55.

Perneger, TV. (2004). Adjustment for patient characteristics in satisfaction surveys. International Journal for Quality in Health Care. 16 (6) 433-5.

Sajjadin, AM. Kaviani, A.Yonesian, M. Fateh, A. (2002). Patient satisfaction of services provided in clinics, centers for breast disease. Payesh. 1 (3): 55-63.

Salehian, T. Safdari dah cheshmeh, F. Pirak, A. (2010). Patients’ Satisfaction from Medical and Nursing Services in Khatam Alanbia Hospital in Iranshahr, 2010. Journal Of Gorgan Bouyeh Faculty Of Nursing & Midwifery. 7 (2): 33-41.

Seelye, A. (1982). Hospital ward layout and nurse staffing. J Adv Nurse. 7 (3): 195-201.

Shikhi, M. Javadi, A. (2004). Patients’ satisfaction of medical services in Qazvin educational hospitals. The Journal of Qazvin Univ of Med. Sci. 29: 62-7.

Smith, MA. Schüssler-Fiorenza, C, Rockwood, T. (2006). Satisfaction with care. In: Kane RL editor. Understanding Health Care Outcomes Research. Boston: Jones & Bartlett Publishers: USA. 185-216.

Sitzia, J. Wood, N. (1997). Patient satisfaction: a review of issues and concepts. Soc Sci Med. 45 (12): 1829-43.

Soleimanpour, H. Gholipouri, C. Salarilak, S. Raoufi, P. Vahidi, RG. Rouhi, AJ. Ghafouri, RR. Soleimanpour, M. (2011). Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran. Int J Emerg Med. 4: 2.

Taylor, D. Kennedy, MP.Virtue, E, Mcdonald, G. (2006). A multifaceted intervention improves patient satisfaction and perceptions of emergency department care. Int J Qual Health Care. 18 (3): 238-45

Zafarghandi, MR. Rezaei, SA. (2005). Evaluation of patient satisfaction rate of admission processing in the hospitals of Tehran University of Medical Sciences. Hakim Research Journal. 8 (3): 31-7.

Williams, B. (1994). Patient satisfaction: a valid concept. Soc Sci Med. 38 (4): 509-16.

Wikehult, B. Ekselius, L. Gerdin, B. Willebrand, M. (2008). Prediction of patient satisfaction with care one year after burn. Burns. 35 (2): 194-200.

  • Abstract Viewed: 3255 times

Download Statastics

  • Linkedin
  • Twitter
  • Facebook
  • Google Plus
  • Telegram

Information

  • For Readers
  • For Authors
  • For Librarians

Language

  • فارسی
  • English
  • Home
  • Archives
  • Submissions
  • About the Journal
  • Editorial Team
  • Contact

Creative Commons License
This journal is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Powered by OJSPlus