بررسي شاخص هاي زماني بخش اورژانس و طراحي داشبورد مديريتي براي آن
ارتقای ایمنی و پیشگیری از مصدومیت ها,
دوره 8 شماره 2 (1399),
13 شهریور 2020
,
صفحه 96 - 86
https://doi.org/10.22037/meipm.v8i2.30539
چکیده
سابقه و هدف: سرعت ارائه خدمات در مراكز درماني به خصوص اورژانس، در جهت كاستن از مرگ و مير و معلوليت ها از اهميت ويژه اي برخوردار است. مديريت زمان در ارائه خدمات درماني بسيار حياتي و کوتاهي از آن مي تواند جان بيماران را به خطر اندازد. يكي از مهمترين شاخص هايي كه در ارزيابي مراكز اورژانس به كار گرفته مي شود مدت زمان انتظار بيماران براي دريافت خدمات تشخيصي درماني مي باشد. اين مطالعه به منظور بررسي شاخص هاي زمان سنجي و طراحي داشبورد مديريتي در يک مرکز تخصصي قلب در شهر تهران در سال1397 انجام شد.
روش بررسي: اين پژوهش از نوع، مقطعي بود که در آن شاخص هاي زماني اورژانس وزارت بهداشت مورد بررسي قرار گرفت.کليه داده هاي مربوطه در بخش اورژانس در يک بيمارستان شهر تهران سال1397گردآوري شد. سپس طراحي و ايجاد داشبورد براساس داده هاي شاخص هاي تعيين شده در بخش اورژانس با استفاده از نرم افزار Qlick View بارگذاري شده و نمايش عملکرد اين بخش ارائه گرديد. اين مطالعه در کميته اخلاق دانشگاه بررسي و مجوز اخلاق کسب کرد.
يافته ها: با انجام مطالعه ي حاضر، 6 شاخص زمان سنجي اورژانس مورد بررسي قرار گرفت. سپس با توجه به اطلاعات بدست آمده داشبورد مربوطه طراحي گرديد.
نتيجه گيري: كاهش طول مدت اقامت در بخش اورژانس، منجر به افزايش رضايتمندي بيماران و به طور بالقوه صرفه جويي در هزينهها ميشود. در واقع، رسالت اصلي اورژانس، ارايه خدمات با كيفيت بالا در كوتاهترين زمان ممکن است. توقف طولاني مدت در اورژانس، امکان ارايه خدمات به ساير بيماران نيازمند به فوريتهاي پزشکي را كاهش ميدهد و اين امر موجب نارضايتي بيماران و افزايش تلفات ناشي از حوادث خواهد شد.
How to cite this article: Mayelafshar M, Noohi F, Riahi L, Nikravan A.Investigating the Time Indicators of the Emergency Department and Design a Management Dashboard for it. J Saf Promot Inj Prev. 2020; 8(2):86-96.
- بیمارستان ، خدمات اورژانس، مدیریت اطلاعات سلامت
ارجاع به مقاله
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