ارتقای ایمنی و پیشگیری از مصدومیت ها

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De Man S, Gemmel P, Vlerick P, Van Rijk P, Dierckx R. Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine. European Journal of nuclear medicine and molecular imaging. 2002;29(9):1109-17.[pubmed]

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Eriksson U, Svedlund M. Struggling for confirmation–patients’ experiences of dissatisfaction with hospital care. Journal of Cinical Nursing. 2007;16(3):438-46.[pubmed]

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Bos N, Sturms L, Schrijvers A, Stel H. The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation. BMC health services research. 2012;12(1):284.[pubmed]

Khankeh H, Khorasani-Zavareh D, Azizi-Naghdloo F, Hoseini M, Rahgozar M. Triage effect on wait time of receiving treatment services and patients satisfaction in the emergency department: Example from Iran. Iranian Journal of nursing and Midwifery Research. 2013;18(1):79-83.[pubmed]

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Haghparast-Bidgoli H, Hasselberg M, Khankeh H, Khorasani-Zavareh D, Johansson E. Barriers and facilitators to provide effective pre-hospital trauma care for road traffic injury victims in Iran: a grounded theory approach. BMC emergency medicine. 2010;10:20.[pubmed]

Lecky F, Benger J, Mason S, Cameron P, Walsh C, Bodiwala G, et al. The International Federation for Emergency Medicine framework for quality and safety in the emergency department. Emergency Medicine Journal. 2014;31(11):926-9.[pubmed]

Bos N, Seccombe IJ, Sturms LM, Stellato R, Schrijvers AJ, Stel HF. A comparison of the quality of care in accident and emergency departments in England and the Netherlands as experienced by patients. Health Expectations. 2014;19(3):773-84.[pubmed]

Ramez WS. Comparing Patients’ satisfactions towered service quality of public and private hospitals in Bahrain. International Business and Management. 2014;8(1):72-82.

Al Khattab S, Aborumman AH. Healthcare service quality: Comparing public and private hospitals in Jordan. International Business Management. 2011;5(5):247-54.

Alijanzadeh M, MoosaniayeZare SA, Rajaee R, MousaviFard SM, Asefzadeh S, Alijanzadeh M, et al. Comparison Quality of Health Services between Public and Private Providers: The Iranian People’s Perspective. Electronic physician. 2016;8(9):2935-41.[pubmed]

Hashemi B, Motamedi M, Etemad M, Rahmati F, Forouzanfar MM, Kaghazchi F. An Audit of Emergency Department Accreditation Based on Joint Commission International Standards (JCI). Emergency. 2014;2(3):130-3.[pubmed]

Mollaoğlu M, Çelik P. Evaluation of emergency department nursing services and patient satisfaction of services. Journal of clinical nursing. 2016;25(19-20):2778-85.[pubmed]

Zohrevandi B, Tajik H. A Survey of Patients' Satisfaction in Emergency Department of Rasht Poursina Hospital. Emergency 2014;2(4):162-5.[pubmed]

Mitsungnern T, Kotruchin P, Phu-ngoen P, Prasanson T, Sumritrin S, Lathum K. Customers’ Satisfaction and Causes of Satisfaction in Emergency Room Srinagarind Hospital. Srinagarind Medical Journal. 2016;31(4):202-12.

Hosseininejad M, Aminiahidashti H, Pashaei SM, Khatir IG, Montazer SH, Bozorgi F, et al. Determinants of prolonged length of stay in the emergency department: A mixed method study from Iran. Emergency. 2017;5(1):268-73.[pubmed]

Messina G, Vencia F, Mecheroni S, Dionisi S, Baragatti L, Nante N. Factors affecting patient satisfaction with emergency department care: an Italian rural hospital. Global journal of health science. 2015;7(4):30-9.[pubmed]

Crouch R, Cooke M. Making care count: introducing the Emergency Department quality indicators. International Emergency Nursing 2011;19:67-68.[pubmed]

Zarei E. Service quality of hospital outpatient departments: patients’ perspective. International journal of health care quality assurance. 2015;28(8):778-90.[pubmed]

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Curran J, Cassidy C, Chiasson D, MacPhee S, Bishop A. Patient and caregiver expectations of emergency department care: A scoping literature review. International Emergency Nursing. 2016;32:62-9.[pubmed]

Reihani H, Pishbin E, Abbasi Shaye Z, Ebrahimi M, Bolvardi E, Talebi Delooi M, et al. Patient Satisfaction Analysis in Emergency Department in Imam Reza Hospital of Mashhad. Journal of Patient Safety & Quality Improvement. 2015;3(1):179-83.

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Zarei A, Arab M, Froushani AR, Rashidian A, GhaziTabatabaei SM. Service quality of private hospitals: The Iranian Patients' perspective. BMC Health Services Research. 2012;12:31.[pubmed]

Carlucci D, Renna P, Schiuma G. Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network. Health care management science. 2013;16(1):37-44.[pubmed]