مجله تاریخ پزشکی - علمی پژوهشی

Background and Aim: Satisfaction from health services is an important criterion for measuring the quality of health care and so far, there has been no study on the satisfaction of patients referring to traditional medicine health centers. Therefore, in this study, for the first time, the quality of services in the traditional medicine health center of Shahid Beheshti University was assessed.

Materials and Methods: The present study is a cross-sectional study, in order to measure patients satisfaction, out of 150 patients referred to Shahid Beheshti University Traditional Medicine Health Center, it was performed in 2016. Samples were examined through available sampling, after obtaining consent, with the researcher-made satisfaction questionnaire. Data were analyzed by SPSS 20 software and descriptive and inferential statistical indices.

Ethical Considerations: This research is the result of a research project approved by the Research Vice Chancellor of Shahid Beheshti University of Medical Sciences with the code IR.SBMU.RETECH.REC.1395.487 and all patient information was kept confidential.

Findings: Patients' satisfaction with good general health center performance was reported (Mean 4/54). Mean of satisfaction in different dimensions, including The situation of doctors with patients was 4/73, the situation of patients with patients 4/69, the condition of space and health facilities 4/66, the status of diagnostic services, 4/74, the state of health care 4/40, the manner of staffing and staffing 4/59, satisfaction from the pharmacy 4/62 that this range represents a fairly pleasingly satisfactory range. The average of the highest satisfaction among different specialized departments, in terms of the situation of doctors, with patient’s gastrointestinal tract are 4/82. The highest satisfaction rate was observed in the diagnostic services status in the various specialized departments, which is related to the neurology and psychiatry is significant (P=0/039).

Conclusion: Patients' satisfaction from the health services provided by the study center was at a desirable level .In order to provide higher quality services, patients need to be more accurately planned.