Health websites visual structure: the necessity of developing a comprehensive design guideline
Archives of Advances in Biosciences,
Vol. 8 No. 4 (2017),
26 September 2017
,
Page 53-59
https://doi.org/10.22037/jps.v8i4.18175
Abstract
Using health-related websites and their information increasingly develops and some concerns on its quality arise as well. Different factors affect the quality of health websites which visual structure is one of the most important factors. The aim of the current study is to explain the role of health websites` visual structure in users’ views on their quality and reliability as well as its role in obtaining health information by users. Furthermore, the need for a comprehensive guideline for designing such websites is discussed. The review showed that health website’s appearance has an important role in users view on its credibility. Furthermore, it was revealed that there is no comprehensive national or international guideline to health websites design. Considering the importance of visual structure of health websites, there is an emergent need to develop a national guideline to obviate the problems of non-consistent, poor or personalized design of health websites.
- Health website visual structure
- Website design guideline
- Health information
How to Cite
References
Marshall LA, Williams D. Health information: does quality count for the consumer? How consumers evaluate the quality of health information materials across a variety of media. Journal of Librarianship and Information Science. 2006;38(3):141-56.
Kaicker J, Debono VB, Dang W, Buckley N, Thabane L. Assessment of the quality and variability of health information on chronic pain websites using the DISCERN instrument. BMC medicine. 2010;8(1):59.
Klein B, White A, Kavanagh D, Shandley K, Kay-Lambkin F, Proudfoot J, et al. Content and functionality of alcohol and other drug websites: Results of an online survey. Journal of medical Internet research. 2010;12(5).
Ivory MY, Megraw R. Evolution of web site design patterns. ACM Transactions on Information Systems )TOIS). 2005;23(4):463-97.
Alba-Ruiz R, Bermúdez-Tamayo C, Pernett JJ, Garcia-Gutierrez JF, Cózar-Olmo JM, Valero-Aguilera B. Adapting the Content of Cancer Web Sites to the Information Needs of Patients: Reliability and Readability. Telemedicine Journal and e-Health. 2013;19(12):956-66.
Neuman H, Cabral C, Charlson M, Temple L. Is internet information adequate to facilitate surgical decision-making in familial adenomatous polyposis? Diseases of the colon and rectum. 2007;50(12):2135.
Sillence E, Briggs P, Harris P, Fishwick L. Going online for health advice: changes in usage and trust practices over the last five years. Interacting with computers. 2007;19(3):397-406.
Rice RE. Influences, usage, and outcomes of Internet health information searching: multivariate results from the Pew surveys. International journal of medical informatics. 2006;75(1):8-28.
Aguillo I. A new generation of tools for search, recovery and quality evaluation of World Wide Web medical resources. Journal of Management in Medicine. 2000;14(3/4):240-8.
Eysenbach G, Jimison H, Kukafka R, Lewis D, Stavri PZ. Consumer health informatics: Springer; 2005.
Hanif F, Read JC, Goodacre JA, Chaudhry A, Gibbs P. The role of quality tools in assessing reliability of the internet for health information. Informatics for Health and Social Care. 2009;34(4):231-43.
Zahedi FM, Song J. Dynamics of Trust Revision: Using Health Infomediaries. Journal of Management Information Systems. 2008;24(4):225-48.
Celio A, Winzelberg A, Wilfley D, Eppstein-Herald D, Springer E, Dev P, et al. Reducing risk factors for eating disorders: comparison of an Internet-and a classroom-delivered psychoeducational program. Journal of consulting and clinical psychology. 2000;68(4):650.
McKay H, King D, Eakin E, Seeley J, Glasgow R. The diabetes network internet-based physical activity intervention: a randomized pilot study. Diabetes care. 2001;24(8):1328.
Till JE. Evaluation of support groups for women with breast cancer: importance of the navigator role. Health and Quality of Life Outcomes. 2003;1:16.
Weinberger S, Smith L, Collier V. Redesigning training for internal medicine. Ann Intern Med. 2006;144:927 - 32.
Clark EJ. Health care web sites: Are they reliable? Journal of medical systems. 2002;26(6):519-28.
Cline RJ, Haynes KM. Consumer health information seeking on the Internet: the state of the art. Health education research. 2001;16(6):671-92.
Fox S. Online health search 2006: Pew Internet & American Life Project; 2006.
Tao D, LeRouge CM, Deckard G, De Leo G, editors. Consumer Perspectives on Quality Attributes in Evaluating Health Websites. System Science (HICSS), 45th Hawaii International Conference on; 2012: IEEE.
Coulter A, Ellins J, Swain D, Clarke A, Heron P, Rasul F, et al. Assessing the quality of information to support people in making decisions about their health and healthcare: Citeseer; 2006.
Knight S-a, Burn JM. Developing a framework for assessing information quality on the World Wide Web. Informing Science: International Journal of an Emerging Transdiscipline. 2005;8(5):159-72.
Valizadeh-Haghi S, Fatehi F. Evaluating the quality of the internet health resources in diabetes. Diabetes Technology & Therapeutics. 2015;17(S1):A-1-A-180.
Kiley R. Does the internet harm health?: Some evidence exists that the internet does harm health. BMJ: British Medical Journal. 2002;324(7331):238.
Anderson J, McKemmish S, Manaszewicz R, editors. Quality criteria models used to evaluate health websites. Proceedings of the 10th Asia Pacific health and Law Librarians Conference; 2003: Citeseer.
Griffiths KM, Christensen H. Website quality indicators for consumers. Journal of medical Internet research. 2005;7(5):e55.
Sillence E, Briggs P, Fishwick L, Harris P, editors. Trust and mistrust of online health sites. Proceedings of the SIGCHI conference on Human factors in computing systems; 2004: ACM.
Sillence E, Briggs P, Fishwick L, Harris P, editors. Guidelines for developing trust in health websites. Special interest tracks and posters of the 14th international conference on World Wide Web; 2005: ACM; 2005.
Cox J, Dale B. Key quality factors in web site design and use: an examination. International Journal of Quality & Reliability Management. 2002;19(7):862-88.
Gattoni F, Sicola C. How to evaluate the quality of health related websites. La Radiologia medica. 2005;109(3):280-7.
Brinkman W. Design of a Questionnaire Instrument, Handbook of Mobile Technology Research Methods. New York: Nova Publisher; 2009.
Hinchliffe A, Mummery WK. Applying usability testing techniques to improve a health promotion website. Health Promotion Journal of Australia. 2008;19(1):29-35.
Kim P, Eng TR, Deering MJ, Maxfield A. Published criteria for evaluating health related web sites: review. BMJ: British Medical Journal. 1999;318(7184):647.
Tang TT. Quality-oriented information retrieval in a health domain: Australian National University; 2007.
eEurope 2002: Quality Criteria for Health related Websites. Journal of Medical Internet Research. 2002;4(3):e15.
Net Scoring ® : critères de qualité de l'information de santé sur l'Internet Paris2005 (updated 07 janvier 2005; cited 2015 08 th November). Available from: http://www.chu-rouen.fr/netscoring.
Eysenbach G, Powell J, Kuss O, Sa E. Empirical studies assessing the quality of health information for consumers on the world wide web: A systematic review. JAMA. 2002;287(20):2691-700.
Chiew TK, Salim SS. Webuse: Website usability evaluation tool. Malaysian Journal of Computer Science. 2003;16(1):47-57.
Roberts L. Health information and the Internet: The 5 Cs website evaluation tool. British Journal of Nursing. 2010;19(5):322-5.
Briggs P, Burford B, De Angeli A, Lynch P. Trust in online advice. Social Science Computer Review. 2002;20(3):321-32.
Fielden A. Increasing Acceptance of Online Health Information: Understanding Barriers, Tailoring Messages and Self-Affirmation: Northumbria University; 2012.
Fogg B, Soohoo C, Danielson DR, Marable L, Stanford J, Tauber ER, editors. How do users evaluate the credibility of Web sites?: a study with over 2,500 participants. Proceedings of the 2003 conference on Designing for user experiences; 2003: ACM.
Nathan RJ, Yeow PH. Crucial web usability factors of 36 industries for students: a large-scale empirical study. Electronic Commerce Research. 2011;11(2):151-80.
Stanford J, Tauber ER, Design SB, Fogg LB, Marable L, WebWatch C. Experts vs. Online Consumers: A Comparative Credibility Study of Health and Finance Web Sites. 2002.
Sillence E, Briggs P, Harris P, Fishwick L. Health websites that people can trust–the case of hypertension. Interacting with Computers. 2007;19(1):32-42.
Fallis D. On Verifying the Accuracy of Information: Philosophical Perspectives. Trends. 2004;52(3):463-87.
Covolo L, Filisetti B, Mascaretti S, Limina RM, Gelatti U. A Web Search on Environmental Topics: What Is the Role of Ranking? Telemedicine and e-Health. 2013.
Gautham Krishna M. The transformation of Web pages towards a consistent layout to gauge the change in user performance. Canada: Laurentian University; 2013.
Badre AN. Shaping Web usability: interaction design in context: Addison-Wesley Professional; 2002.
Steinau S, Díaz O, Rodríguez JJ, Ibáñez F, editors. A Tool for Assessing the Consistency of Websites. ICEIS; 2002.
Piccoli G, Brohman MK, Watson RT, Parasuraman A. Net‐Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities*. Decision Sciences. 2004;35(3):423-55.
Lynch PJ, Horton S. Web style guide: Basic design principles for creating Web sites: Yale University Press; 2008.
Nielsen J. Top 10 Mistakes in Web Design 2011 (cited 2015 7th September). Available from: http://www.nngroup.com/articles/top-10-mistakes-web-design/.
Nilsen J. Designing web usability: The practice of simplicity. New York: New Riders; 2000.
Nielsen J. How Long Do Users Stay on Web Pages? 2011 (cited 2015 21st October). Available from: http://www.nngroup.com/articles/how-long-do-users-stay-on-web-pages/.
Kurniawan S, Zaphiris P, editors. Research-derived web design guidelines for older people. Proceedings of the 7th international ACM SIGACCESS conference on Computers and accessibility; 2005: ACM.
Nielsen J. The Need for Web Design Standards 2004 (cited 2015 18th September). Available from: http://www.nngroup.com/articles/the-need-for-web-design-standards.
Bevan N, editor Guidelines and standards for web usability. HCI International; 2005: Citeseer.
Leavitt MO, Shneiderman B. Research-based web design & usability guidelines. US Department of Health and Human Services. 2006.
Health literacy online: A guide to writing and designing easy-to-use health Web sites, 2014 (2010).
NHS. NHS Brand Guidelines: National organisations UK: NHS; 2013 (cited 2015 4th December). 166). Available from: http://www.nhsidentity.nhs.uk/nhs.download.guideline.action?guideline=3112&rootArticleTypeId=3163.
Web guide (Internet). (cited 2015 7th December). Available from: http://webguide.gov.au/.
Publishing Standards for Healthdirect Australia Australia: National Health Call Centre Network Ltd; 2013 (cited 2014 11 May). Available from: https://www.healthdirect.gov.au/sites/default/files/Healthdirect-Australia-Publishing-Standards_v1.2_140213.pdf.
- Abstract Viewed: 896 times
- PDF Downloaded: 516 times