Relationship among employees' emotional intelligence, rganizational performance and organizational culture at Shahid Beheshti University of Medical Sciences
Advances in Nursing & Midwifery,
Vol. 24 No. 86 (2015),
9 October 2015
,
Page 51-56
https://doi.org/10.22037/anm.v24i86.8458
Abstract
Abstract --------------------------------------------------------------------------------------------------------------------------------
Background and Objectives: Employees' emotional intelligence and a strong organizational culture,
contributes to selecting appropriate strategies and improvement of organizational performance. The purpose
of this study was to investigate the relationship among emotional intelligence, organizational performance
and organizational culture of managers and staff in faculties of Shahid Beheshti University of Medical
Sciences.
Materials and Methods: This was a correlational research, assessing the relationship among emotional
intelligence, organizational culture and performance. The sample of the study consisted of 200 managers and
employees' serving in faculties of Shahid Beheshti University of Medical Sciences, Tehran, Iran. Participants
were included in the study by stratified sampling method. Data were collected by a questionnaire which
consisted of four sections: demographic information , emotional intelligence , organizational culture , and
organizational performance. The reliability of the questionnaire was determined by computing Cronbach's
alpha. Data wer analysed by Pearson test and SPSS and LISLER software .
findings: 76.2 % of the respondents were female , 79.5 % of them aged 25 to 40 years, the educational
level of 65.5 % of respondents were bachelor, 29% master and 5/5 percent PhD. The scores for emotional
intelligence, organizational performance and organizational culture were (3.51 ±0.348),(4.03±0.494) and
(2.99±0.649) respectively. There was a significant correlation between emotional intelligence scores and
organizational culture (r=0.364 P=0.0001) , emotional intelligence and organizational performance ( r= 0.606
P=0.0001) and organizational culture and performance( r= 0.363 P= 0.001) .
Conclusion: The results indicate that there is a significant correlation among emotional intelligence and
organizational performance and organizational culture in a sample of employees' in faculties of Shahid
Beheshti University of Medical Sciences.
Keywords: emotional intelligence, enterprise performance, corporate culture
- emotional intelligence
- enterprise performance
- corporate culture
How to Cite
References
Abdi D (2009) [Relationship Between Emotional Intelligence and Performance of Managers in Schools of Benab].
Master Thesis. Islamic Azad University. Tabriz Branch(Persian).
Afzalar R A (2002) Model of emotional intelligence and conflict management strategies a study in seven countries.
International Journal of Organizational Analysis. 10(4) 319-323.
Ashcan M (2003) [The Relationship between emotional interest and conflict management styles of managers in
different levels of education in Khorasan province]. Master's thesis, Department of Psychology, Allameh
Tabatabai University in Tehran (Persian).
Asgarian, mohammad M (2009)[Understanding the concept of organizational culture]. Organizational Development
of the Police.6(24) 101- 124 (Persian).
Baron R (1988) The development of concept of psychological wellbeing unpublished Doctoral dissertation. South
Africa, Rhodes University.12(4)356-65
Baron R (1997). emotional Quotient Iventory users manual. New York:Multi-Health Systems.
Bohrer V. C (2007) A study of the relationship between leader emotional intelligence (EI) ability and demographic,
performance job satisfaction measures, and MBIT,type. in The United States (U.S.) intelligence community.
Dissertation.Webster University.[On Line] http://gradworks.umi.com/32/68/3268881.html >[20 October 2013].
Cameron K.S Quinn R.E(2006) Diagnosing and Changing Organizational Culture:Based on the Ompeting Values
Framework. Addison-Wesley Publishing Company, Inc.
Casey M , Casey P (1997). Self – esteem training as an aid to acquiring conflict management skill. Australian journal
of Adult and Community Education. 37(3)160-166.
Deal T , Kennedy A (1982). Corprorate Cultures: Yhe Rites and Rituals of Corporate Life.London ,Addision-Wesley.
Denison DR (1990). Corporate Culture and Organizational Effectiveness. New York ,Wiley.
Fahim Duane H (2005). [The relationship between emotional intelligence and communication skills with conflict
management between education managers executive directors in physical education colleges in universities in
Iran], Ph.D Thesis. Tehran, Islamic Azad University Science and ResearchBranch(Persian).
Fridmans R. A (2000). The impact of conflict management style on 0work conflict and stress. International Journal
of Conflict Managemen. 17 (3) 34-45.
Goldman E. F , Casey A (0212). Building a culture that encourages strategic thinking. Journal of Leadership &
Organizational Studies. 17(2) 119–128.
Goleman D, Boyatzis R.E , Rhee,k (1999). Clustering Competence in Emotional Intelligence Insights From Tthe
Emotional Competence Inventory. (ECI). from the world wide web. http:// www. eiconsortium. org.
Goleman D Baloch H (2000). [Emotional Intelligence]. Tehran, Oxus Publications(Persian).
Hayward B.A (2005). Relationship between employee performance, leadership and emotional intelligence in a South
African parastatal organisation. Unpublished master’s dissertation. Rhodes University, Grahamstown.
Higgs M (2003). How can we make sense of leadership in the 21st century? Leadership and Organization
Development Journal. 24(5) 273-284.
Iranzadeh S Khadivi A Mashat Zadegan M (2014) [Relationship between emotional intelligence and performance of
managers in Bahman Industerial Group. Productivity Management Journal ].7(27)125-144(Persian).
Ivoshin,E (2003). The Study of the meaning of work. Emotional intelligence and conflict styles. Dissertation
Abstracts International.
Jordan P. J , Troth A C (2003). Emotional intelligence and conflict resolution in nursing.Contemporary Nurse.
Human performance. 17(2)195-218.
Keramati MR& Mirkamaly SM, Rafiee M (2009) [The relationship between emotional intelligence and manager's
conflict management strategies]. New Educational Ideas. 5(3) 97-110 (Persian).
Kinlman H Ralph (1984). Beyond the Quick Fix: Managing Five Tracks to Organizational Success. San Francisco.
Jossey-Bass
Kooter J. P. heskett (1992).Corporate culture and performance. New York ,Free press.
Malek k (2000). Relationship Between Emotional Intelligence and Collaborative conflict management. Dissertation
Abstracts International. Management 14.
O'Boyle E. H. Humphrey R. H Polack, J. M. Hawver T. H. ,Story P. A (2011). The relation between emotional
intelligence and job performance: A meta-analysis. Journal of Organizational Behavior.32(5) 788–818.
Saifullahi N. ,davadi M.R (2008). [Knowledge Management in Organizations].Tehran: Arad Book Publishing
(Persian).
Salaski M Gartwright S (2003)."Health, performance and Emotional Intellingence: an Explovatory Study Of Retail
Managers" 18:63-68 (from: http://www.interscience. Wiley. com).
Schein E (1992).Organizational Culture and Leadership, 2nd ed. San Francisco, Jossey-Bass.
Shahhosseini M Silong A D Ismaill I A (2012) The role of emotional intelligence on job performance. International
Journal of Business and Social Science. 3(21) 241-246.
Sharif-Zadeh K (2006). [Management and Organizational Culture]. Third Printing Tehran ,Publishing
Ghomes(Persian).
Steve L (2005). How emotional intelligence improve management performance. International Journal of
Contemporary Hospitality Management. 75(1)16-31
Stys Y , Brown L (2004). Review of the emotional intelligence litterature. Research branch correctional service of
Canada.20(1)51-58
Susan S , Hamilton P (2007). Conflict management health professions. Journal of Professional Nursing. 23(1)1-70.
- Abstract Viewed: 585 times
- PDF Downloaded: 445 times