Supportive supervision in health centers of Shahid Beheshti University of Medical Sciences
Journal of Health in the Field,
,
13 Farvardin 2020
Abstract
Background and Aims: Supervision, as one of the most important functions of Human Resources Management (HRM) plays an important role in motivating health workers. This paper aimed to examine the status of supportive supervision from the perspective of Primary Health Care (PHC) health workers and their supervisors in Shahid Beheshti University of Medical Sciences, Tehran, Iran. Materials and methods: This cross-sectional descriptive study was conducted with participation of 325 health workers and their 92 supervisors. Data were gathered using two questionnaires developed based on an extensive review of the literature. The validity and reliability of questionnaires were also confirmed. Data were analyzed through descriptive and analytic statistics using SPSS software version 16.0. All stages of the study were conducted ethically. Results: The mean score of supportive supervision status from the perspective of health workers and supervisors was 1.24±0.38 and 1.6±0.2 out of 2, respectively and the difference was statistically significant. From health workers’ perspective, “creating a pleasant environment” (1.64±0.4) and “coaching role-play to improve the skills of health care providers” (0.99±0.53) showed the highest and lowest average. From supervisors’ perspective, “providing accurate feedback” (1.71±0.23) revealed the highest, and “resources allocated to supervisory visits” (1.35±0.42) had the lowest average. Conclusion: The findings showed that some of the most important dimensions of supervision were less supportive. Developing new supervisory policies is essential to achieve supportive supervision. Training supervisors on coaching skills and providing constructive feedback and creating a fair incentive system will play important roles in this area. Keywords: Supportive Supervision, Health Workers, Primary Health CareReferences
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