学术急诊医学档案

Andaleeb SS. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. Soc Sci Med. 2001;52(9):1359-70.

Rahmqvist M, Bara A-C. Patient characteristics and quality dimensions related to patient satisfaction. Int J Qual Health Care. 2010;22(6):86-9.

Kent S. Achieving patient compliance: The psychology of the medical practitioner's role. JAMA. 1983;250(17):2376-7.

Ley P. Satisfaction, compliance and communication. Br J Clin Psychol. 1982;21(4):241-54.

Rubin H, Wu A. Patient satisfaction: its importance and how to measure it. In: G G, editor. The Business of Medicine: A Physician's Guide. New York, NY: Elsevier Science Publishing Co; 1991. p. 397-409.

Atari M, Akbari Zardkhaneh S, Atari M, Naderi-far N. Development and Validation of the Preliminary Version of Brief Inpatient Satisfaction Scale (BISS). Int J Hospital Res. 2014;3(1): 261-6.

Boudreaux ED, O'Hea EL. Patient satisfaction in the emergency department: a review of the literature and implications for practice. J Emerg Med. 2004;26(1):13-26.

Abbasi S, Farsi D, Bahrani M, et al. Emergency medicine specialty may improve patient satisfaction. Med J Islam Repub Iran. 2014;28:61-4.

Omidvari S, Shahidzadeh A, Montazeri A, Azin S, Harirchi A, Souri H. Patient satisfaction survey in the hospitals of Tehran University of medical Sciences, Tehran, Iran. Payesh. 2008;2:141-52. [Persian].

Soleimanpour H, Gholipouri C, Salarilak S, et al. Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran. Int J Emerg Med. 2011;4(1):2-9.

Mortazavi S, Kazemi M, Shirazi A, Aziz-Abadi A. The Relationships between Patient Satisfaction and Loyalty in the private hospital Industry. Iran J Public Health. 2009;38(3):60-9.

Hashemi B, Baratloo A, Rahmati F, et al. Emergency Department Performance Indexes Before and After Establishment of Emergency Medicine. Emergency. 2013;1(1):20-3.

DeVellis, F R. Scale development: Theory and applications. Newbury Park, CA: Sage Publications; 2011. p. 63-9.

Nunnally JC, Bernstein IH. Psychometric theory. 3 ed. New York: McGraw-Hill 1994. p. 261-2.

Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care. 1999;11(4):319-28.

Taylor C, Benger J. Patient satisfaction in emergency medicine. Emerg Med J. 2004;21(5):528-32.

Zohrevandi B, Tajik H. A Survey of Patients' Satisfaction in Emergency Department of Rasht Poursina Hospital. Emergency. 2014;2(4):162-5.

Larsen DL, Attkisson CC, Hargreaves WA, Nguyen TD. Assessment of client/patient satisfaction: development of a general scale. Eval Program Plann. 1979;2(3):197-207.

Horne R, Hankins M, Jenkins R. The Satisfaction with Information about Medicines Scale (SIMS): a new measurement tool for audit and research. Qual Health Care. 2001;10(3):135-40.

Arabloo J, Rezapour A, Azar FEF, Safari H, Mobasheri Y. Measuring Patient Safety Culture in Iran Using the Hospital Survey on Patient Safety Culture (HSOPS): an Exploration of Survey Reliability and Validity. Int J Hospital Res. 2012;1(1):15-24.

Linder-Pelz S. Social psychological determinants of patient satisfaction: a test of five hypotheses. Soc Sci Med. 1982;16(5):583-9.

Arab M, Rashidian A, Pourreza A, et al. Developing a Persian inpatient satisfaction questionnaire. Int J Health Care Qual Assur. 2014;27(1):4-14.

Grimshaw JM, Eccles MP, Lavis JN, Hill SJ, Squires JE. Knowledge translation of research findings. Implement Sci. 2012;7(1):50-7.

Mohammadinia L, Keshtkaran A, Hosseini V, Sajadnia Z, Sarafzadeh S. Comparison of the patient satisfaction from inpatient and outpatient fissurectomy in Motahari clinic and Shahid Faghihi hospital, Shiraz, Iran. J Health Manage Informatics. 2013;1(1):1-6.

National Center for Health Statistics. Special feature on emergency care. 2 ed. New York. NY: National Center for Health Statistics; 2013. p. 1-39.

Roberts P. Testing user satisfaction tools. Nurse Res. 1999;6(3):67-76.