Frequency of Patient Complaints Before and After Legal Medicine Consultation in Orthopedic Ward of Taleghani Hospital of Tehran, Iran From Spring 2011 to Winter 2017
International Journal of Medical Toxicology and Forensic Medicine,
Vol. 11 No. 1 (2021),
23 January 2021
Introduction: Patient who complain of the health community are unpleasant and may endanger the honor of the medical community. However, patients' complaints can improve the quality of medical services, increase the accuracy of the medical staff, and reduce diagnostic and treatment costs. The aim of this study was to investigate the prevalence of patients' complaints before and after legal medicine consultation in the orthopedic ward of Taleghani hospital in Tehran, Iran.
Methods: This retrospective cross-sectional study investigated the frequency of the complaints of 460 patients before and after legal medicine consultation from spring 2011 to winter 2017. Data were analyzed by excel.
Results: The results of this study showed that the frequency of complaints was lowest in spring and highest in fall. The number of complaints and frequencies also decreased over time compared with the previous year. The lowest number of complaints was in 2011 and the highest in 2013.
Conclusion: In this study, performing legal medicine consultation in Taleghani hospital in Tehran, Iran reduced the number of registered complaints.
- Complaints, Legal medicine, Orthopedics, Taleghani hospital, Tehran
How to Cite
2. WHO research team.The world health report 2000: World Health Organization; 2000.
3. Rubrichi S, Battistotti A, Quaglini S. Patients' involvement in e-health services quality assessment: a system for the automatic interpretation of SMSbased patients' feedback. Journal of biomedical informatics, 2014; 51: 8-41.
4. Griffith JR, King JG. Championship management for healthcare organizations. Journal of Healthcare Management, 2000; 45: 1-17.
5. Mousavi A, Mousavi J, Causes of patient dissatisfaction of puplic hospitals in Mazandaran province. IJFM, 2010; 16(2): 127-133.
6. Movahednia S, Partovishayan Z, Bastani M. Survey Of Complaints And Factors Affecting Them In Firoozgar Hospital. Journal of Payavard Salamat,2014; 8(1): 25-33.
7. Winkler F. Complaint by patients. British Medical Journal 1993; 36(6876): 472-3.
8. Eraker SA, Kirscht JP, Becker MH. Understanding and improving patient compliance. Annals of internal medicine. 1984; 100(2): 258-68.
9. Parry J & Hewage U. Investigating complaints to improve practice and develop policy. International Journal of Health Care Quality Assurance 2009; 22(7):
10. Gillespie A, Reader TW. The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning. BMJ Quality & Safety, 2016; 26(4): 271-278.
11. Gharaei H, Mousavi M, Rouhbakhsh ZM, Ghaempanah A. A Study of the Complaint of Patients Coming to the Emergency Ward of Khatam-ol-Anbia Eye Hospital Mashhad. Quarterly medical journal of mashhad university of medical sciences,2010; 1: 26-32.
12. Denni B, Overton DT, Schwartz LR & Strait M. Emergency department complaint frequency:Variation by patient median household income. Annals of Emergency Medicine1992; 21(6): 746-8.
13. McD Taylor D, Wolfe RS & Cameron PA. Analysis of complaints lodged by patients attending Victorian hospitals, 1997–2001. Medical Journal of Australia 2004; 181(1): 31-5.
14. Griffey RT & Bohan JS. Healthcare provider complaints to the emergency department: A preliminary report on a new quality improvement instrument. Quality and Safety in Health Care 2006; 15(5): 344-6.
15. Doig G. Responding to formal complaints about the emergency departments: Lessons from the service marketing literature. Emergency Medical Australs 2004; 16(4): 353-60.
16. Mc Peek B, Kitz RJ, Dripps RD, Eckenhoff JE & Vandam LD. Introduction of anesthesia: The principles of safe practice. New England Medical Journal 1973; 289(1): 51.
17. Widayanti A, Subjaswadi R. Patient Compliance in Using Antimicrobial Drugs: Case study in some private Pharmacies in Yogyakarta. Research in Social and Administrative pharmacy 2012; 8(6): e18.
18. Smith YK, Verrett RG. Evaluation of a Novel Device for Measuring Patient Compliance with Oral Appliances in the Treatment of Obstructive Sleep Apnea. Journal of Prosthodontics 2014;23(1): 31-8.
19. Badakhshi H, Gruen A, Sehouli J, Budach V, Boehmer D. The impact of patient compliance with adjuvant radiotherapy: a comprehensive cohort study. Cancer Med
2013; 2(5): 712-7.
20. HamLen S, MacGregor K. Patient compliance study: new data shows drug delivery has positive impact on patient compliance. Drug Dev Deliv 2011; 11(7): 30-3.
21. Sadeghi A, Rohani H, Davarzani S, Davarzani Z. Trend of Patients’ Compliance in a Public Hospital Before and After Healthcare Reform Implementation. Tehran University Of Medical Sciences. 23:14 IRDT on June 7th 2019.
22. Boulding W, Glickman SW, Manary MP, Schulman KA, Staelin R. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. Am J Manage Care. 2011;17(1):41-8.
23. You L-m, Aiken LH, Sloane DM, et al. Hospital nursing, care quality, and patient satisfaction: Cross-sectional surveys of nurses and patients in hospitals in China and Europe. Int J Nurs Stud. 2013;50(2):154-61.
24. Horwitz LI, Green J, Bradley EH. US emergency department performance on wait time and length of visit. Ann Emerg Med. 2010;55(2):133-41.
25. Hosseini M, Shaker H, Ghafouri H, Shokraneh F. Chronometric Study of Patients' Workflow and Effective Factors on It in Emergency Department of 7th Tir Martyrs Hospital of Tehran, Iran. J Health Admin. 2010;13(40):13-22.
26. Yousefzadeh chabok S, Mohtasham Amiri Z, Haghdoost Z, Mohseni M, Asadi P, Kazemnezhad Leili E. Patients discharged before and after presence of medical emergency specialists. Holistic Nurs Midwifery. 2014;24(1):64-70.
27. Trzeciak S, Rivers E. Emergency department overcrowding in the United States: an emerging threat to patient safety and public health. Emerg Med J. 2003;20(5):402-5.
28. Nasr-Esfahani M, Esmailian M, Nasri M. Causes of Prolonged Length of Stay for Patients Referred to the Emergency Department; a Cross-Sectional Study. Iran J emerg Med. 2014;1(1):3-9. [In Persian].
29. Soleimanpour H, Gholipouri C, Salarilak S, et al. Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran. Int J Emerg Med. 2011;4(1):2-8.
30. Zarei E, Daneshkohan A, Pouragha B, Marzban S, Arab M. An Empirical study of the
Impact of Service Quality on patient Satisfaction in private Hospitals, Iran. Glob J Health Sci. 2014;7(1):1-6.
31. Amoee M, Soltani K, Kahani A, Najari F & Rohi M. Survey of medical malpractice cases referred to legal medicine organization in 2000. Legal Medicine 1998; 6(21): 15-23.
32. Ellis KM, Norman C, Van der Merwe A, JeonM, editors. Increasing Patient Compliance and Satisfaction With Physical Therapy Web-Based Applications. Proceedings of the Human Factors and Ergonomics Society Annual Meeting; 2013:SAGE Publications.
33. Jafari M, Arad H &Taghavi Z. Prevalence and causes of patient complaints of dentists in Tehran in2003-2007 to legal medicine organization of Tehran related to treatment of oral and maxillofacial surgery.Dental Research 2008; 5(3): 9-14.
34. Khammarnia M, Kavosi Z, Ghanbari Jahromi M, Moradi A. Impact of Clinical Governance on Patients’ Compliance in Shiraz Public Hospitals. payavard. 2016;10 (1) :93-103.
35. Mirzaaghaeei F, Moeinfar Z, Eftekhari S, Rashidian A & Sedaghat M. Complaints recorded at three hospitals affiliated to Tehran university of medical sciences and factors affecting it. Hospital 2012; 10(1):81-30 .
36. Siabani S, Alipour AA, Siabani H, Rezaei M &Daniali S. A survey of complaints against physiciansreviewed at Kermanshah. Journal of Kermanshah University of Medical Sciences 2009; 13(1): 74-83.
37. Anderson K, Allan D, Finucane P. A 30-month study ofpatient complaints at a major Australian hospital.Journal of Quality in Clinical Practice 2001; 21 (4): 109.
38. Ebrahimipoor H, Poortaleb A, Meraji M, Vafai A &Erfanian M. Investigate complaints registered inOmolbanin hospital of Mashhad university of medical sciences and influential factors, Tabriz: FirstCongress of Clinical Audit and Quality Improvement, 2012.
39. Rojas C, Zhou MK, Harry Khamis HJ, Lawrence P. Analysis of Patterns of Patient Compliance After an Abnormal Pap Smear Result: The Influence of Demographic Characteristics on Patient Compliance. Journal of Lower Genital Tract Disease 2013; 17(3): 298-302.
40. Badakhshi H, Gruen A, Sehouli J, Budach V, Boehmer D. The impact of patient compliance with adjuvant radiotherapy: a comprehensive cohort study. Cancer Med2013; 2(5): 712-7.
41. Barrière O, Li J, Nekka F. A Bayesian approach for the estimation of patient compliance based on the last sampling information. Journal of pharmacokinetics and pharmacodynamics. 2011;38(3): 333-51.
42. Ndetan H, Evans Jr MW, Bae S, Felini M, Rupert R, Singh KP. The health care provider's role and patient compliance to health promotion advice from the user's perspective: analysis of the 2006 National Health Interview Survey data. Journal of manipulative and physiological therapeutics. 2010;33(6):413-8.
43.Murff H, France DJ, Blackford J, Grogan EL, Yu C, Speroff T, Pichert GB, Hickson GB. Relationship between patient complaints and surgical complications. Archives of Disease in Childhood 2006; 15: 13-16.
44.Daniel AE, Burn RJ, Horarik S. Patient complaints about medical care. The Medical Journal of Australia 1999; 170: 598-602 .
45. Athar M, Ostad Ali Makhmalbaf M, Davati A. Study of medical malpractice complaints in the field of dermatology and cosmetic, in the coroner’s Office of Forensic Medicine,province of Tehran, during 2002 to 2010. Dermatology and Cosmetic. 2011;2:17–29.
46. Parsapour A, Bagheri A, Larijani B. Patient rights in Iran. Irainian Journal of Medical Ethics and History of Medicine. 2009;3:39–47.
47. Jafarian A, Parsapour A, Hajtarkhani AH, Asghari F, Emami Razavi SA, Yalda A. Survey on Complaints Records in the Medical Council of Tehran in 1991,1996,2001. Irainian Journal of Medical Ethics and History of Medicine. 2009;2:67–73.
48. Hossein Dargahi, Nader Bahman, Arash Akbarzadeh. Patients’ complaints before and after implementation of health transformation plan. Payesh. 2018; 7(5): 495-505.
49.Aiken L, Sermens W, Busse R, McKee M, Raffery AM et al. Patient safety, satisfaction, and quality of hospital care; cross-sectional surveys of nurses and patients in 12 countries in Europe and the United States. British Medical Journal 2012; 344: 1717.
50.Yu-Hua Lin, Hsueh-Erh LIU. The impact of workplace violence on nurses in South Taiwan. International Journal of Nursing Studies 2005; 42: 773-778.
- Abstract Viewed: 67 times