Patient Satisfaction with Emergency Services; a Systematic Review Study میزان رضایتمندی بیماران از خدمات بخش اورژانس
Iranian Journal of Emergency Medicine,
Vol. 8 No. 1 (2021),
23 November 2020
,
Page e19
https://doi.org/10.22037/ijem.v8i1.35162
Abstract
Introduction: Recently, patients' satisfaction with the delivery of medical services in the emergency departments of hospitals has received much attention. Therefore, this systematic review study was conducted to evaluate patients' satisfaction with services provided in the emergency department.
Methods: The present study is a systematic review. Studies on the level of satisfaction of patients with the services provided in the emergency department published in Persian were searched for, using Persian keywords meaning "satisfaction", "emergency department", and "services provided in emergency department". Searches were performed in Google scholar, Sid, and Magiran databases to find studies published from 2001 to 2020 and retrieved studie were examined using the Prisma checklist.
Results: After searching for, screening, and qualitatively evaluating the studies for the systematic review, in the end, the final synthesis was performed on 24 articles. Among the studied articles, the level of satisfaction with the services provided in the emergency department was desirable in 20, unfavorable in 2, and not mentioned in two. The highest level of satisfaction with the services provided in the emergency department was mostly related to the services provided by doctors and nurses and the way the doctor treated them. Additionally, the lowest level of satisfaction was related to welfare facilities and the physical environment of the emergency department and the security not treating the patients properly.
Conclusion: The results of the present study showed that patient satisfaction was at a desirable level in most studies. Assessing the level of patient satisfaction can increase the awareness of the relevant authorities about the current situation in hospital emergency departments. It also reveals the weaknesses in providing services to patients and helps the relevant authorities to eliminate the shortcomings and improve the quality and quantity of services.
- Patient Satisfaction
- Emergency Service, Hospital
- Delivery of Health Care
- Systematic Review
How to Cite
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