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International Hospitals’ Performance Variables: A Comparative Study

Mona Mohammadnia, Kamran Hajinabi, Mahmoud Mahmoudi Majdabadi Farahani, Ali Komeili
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Abstract

Background: To define a series of variable that separates international hospitals from other ones is the main aim of this study.

Materials and Methods: After choosing some countries in the worldwide, two hospitals, which were the leaders on international patients’ admissions, were selected for investigating their main indicators according to world health organization framework for demonstrating performance assessment to attract patients from the universe.

Results: Under the first performance assessment dimension clinical effectiveness and safety, in chosen hospitals of Australia as Malaysia found (4), New Zealand (9), India (7) and Iran (1) indicator (s). The production efficiency and staff orientation dimensions concluded no difference in terms of quantity and type of indicators via countries. Next aspect as patient centeredness was consisted of 4 indicators in Australia, New Zealand (2), India (6) and Iran (5). Eventually, eight indicators asset from Australia, New Zealand (2), India (6) and Iran (6) for responsive governance.

Conclusion: Although the variables of international hospital’s performance assessment were the same with others, these should be more highlighted for attracting worldwide patients and strongly recommends the international authority for quality assurance.


Keywords

Hospitals, Variables, Medical tourism, Comparative study

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DOI: https://doi.org/10.22037/nbm.v7i2.22567