Investigating the Status of Training Quality of Ophthalmologic Residents in Khatam-Ol-Anbia Hospital in Mashhad, Based on the Standards of EFQM Organizational Excellence Model in the Academic Year 2012-2013
Background and Purpose: As the leaders of educational organizations, universities use various models and approaches in evaluating their activities. However, excellence model for evaluation of educational services can demonstrate the distinction of this evaluation procedure. The aim of this study is to investigate the status of training quality of ophthalmologic residents in Khatam-Ol-Anbia Hospital in Mashhad based on the standards of organizational excellence model EFQM in the educational year of 2012-2013.
Methods: This descriptive cross-sectional study has been conducted in the second half of 2013 in the educational, research, and therapeutic hospital of Khatam-Ol-Anbia, among the hospitals affiliated with Mashhad University of Medical Sciences. All students in the stage of residency in Ophthalmology entered this study. In this research, 18 men and 6 women participated. Moreover, in the statistical population of this research, 14 of the residents were non-native and 10 were native. Using standardized questionnaire of organizational excellence model in higher education sector and the degree of achievement of the educational services outcomes presented to learners was investigated. This questionnaire was first adapted from the main booklet published by Sheffield University, England. Following the extraction of the preliminary questionnaire, normalization of the instrument for validity was done by expert judgment, to examine the internal consistency of the various sections of the instrument and the reliability, Cronbach’s alpha coefficient of 0.96 was obtained. The questionnaire consists of 4 main sections, each of which questions contain certain indices of educational services. Using SPSS 16 and congruent with the background and research questions, the results were obtained.
Results: The mean value of general status of the training quality of Ophthalmology residents has been obtained as 6.66 (of a max of 10). The mean value for the indices of general perception; educational, research, and pedagogy; support and guidance; and for loyalty, honesty, and values; were obtained as 6.19, 6.39, 6.61, and 7.44, respectively. The total score was obtained to be 129.32 (out of the standard 200 according to the criterion of customer results in EFQM model). Moreover, the status of training quality of learners in Ophthalmology residency in terms of gender and academic years did not show a significant difference. However, the mean value of indices in native residents showed a higher number in comparison with the students who declared themselves as non-native, indicating a significant difference (P=0.01).
Conclusions: In this research, the general status of training quality of Ophthalmology residents, based on the required mean value and extraction of the total score obtained, reveals a higher than average level. These results, together with the difference in the mean value of indices in the native and non-native residents can act as a guide for decision-making and managerial policymaking in this subspecialty therapeutic, educational, and research hospital.
Keywords: ORGANIZATIONAL EXCELLENCE, EFQM, TRAINING QUALITY, RESIDENTS
Bazargan A, FathAbadi J, Einollahi B. Appropriate internal evaluation approach for continuous improvement of the educational groups’ quality in Universities of Medical Sciences.
Novel managing concepts. Familiarity with the EFQM organizational excellence model. The educational pamphlet published in the workshop of familiarity with the concepts of EFQM. Mashhad University of Medical Sciences; 2010.
Lamei A. A critique on the Iran's national quality award. Urmia University of Medical Sciences: The cultural institute of Shahed and Isargaran Publications; 1383.
The model of performance evaluation and organizational excellence in hospital centers. Tehran, Iran: Ministry of Health and Medical Education, Deputy of Management and Resource Development, Management and Administrative Development; 2012.
Dommartin A.de. "EFQM Excellence Model Higher Education Version 2003 public and voluntary Sector version". Sheffield Hallam University; 2003.
Ignacio J, Castilla M. Possible Ethical Implications in the Deployment of the EFQM Excellence Model. J Bus Ethics. 2002;39:125-34.
Nasrollahpour Shirvani SD, Maleki MR, Motlagh ME, et al. Self-assessment of Iran universities of medical sciences based on European Foundation Quality Management (EFQM) and Iran excellence model. World Appl Sci J. 2011;15(10):1391-7.
Hides MT, Davis J, Jackson S. Implementation of EFQM excellence model self-assessment in the UK higher education sector: Lessons learned from other sectors. The TQM Magazine. 2004;16(3):194-201.
Moghimi M. Investigation of obstacles against clinical education from the perspective of nursing students. J Med Edu. 2012;4(2):63.
Sargazi S, Nobakht M. Examination of the factors affecting the communication between professors and students, booklet of the abstract of papers of the thirteenth national conference of Medical Sciences Education. 2012;639.
Vahabi A.Viewpoint of students regarding the quality of educational services presented to them. HMED. 2012;4(2):147.
Sajadi H S, Hariri M H, Karimi S, Baratpour S. Self-evaluation of the performance of hospitals and educational-therapeutic centers under the coverage of Isfahan University of Medical Sciences using the organizational excellence model". The Quarterly Journal of School of Medicine, Shahid Beheshti University of Medical Sciences. 2008;32(3):227-31.
Rahmani Z. Investigation of the effect of native-ness on emergence of professional behavior in residents of Obstetrics and Gynecology in Mazandaran University of Medical Sciences. The booklet of abstract of papers in the thirteenth national conference of Medical Sciences Education 2013;88.
Vedder P, Kouwenhoven C, Burk W. Classroom climate and students goal preferences: A cross-cultural comparison. Scand J Psychol. 2009;50(2):143-50.
Woolley M, Grogan-Kaylor A. Protective Family factors in the Context of Neighborhood: Promoting Positive School Outcomes. J Fam Relat. 2006;55(1):93-104.
Dickerson S &Neary MA & Hyche-Johnson M. Native American Graduate Nursing Students Learning Experiences. J Nurs Scholarsh. 2000;32(2):189-196.
Salmah F, Yaghoubian M. The factors affecting the reduction in the educational motivation of nursing students, The booklet of abstract of papers in the thirteenth national conference of Medical Sciences Education. 1391;23.
Copyright is the term used to describe the rights related to the publication and distribution of research. It governs how authors (as well as their employers or funders), publishers and the wider general public can use, publish and distribute manuscripts or books. Authors who publish their manuscripts or studies in the JME agree to release their manuscripts. Any previous introductory work on the same or similar subject by the same authors must be well referenced in the new submission and permission must be acquired from the original publisher.
* Copyright is a set of exclusive rights that belongs to a publication and distribution of research. It also guides authors, publishers and general users how to use, publish and distribute manuscripts.