• Logo
  • SBMUJournals

Emergency Medical Service Personnel Satisfaction Regarding Ambulance Service Facilities and Welfare

Ali Asghar Jesmi, Hadiseh Monadi Ziyarat, Mahmoud Marhamati, Taghi Mollaei, Hadi Ahmadi Chenari
960

Views


Abstract

Introduction: Personnel job satisfaction, facilities and welfare are among the most important factors affecting quality of service. To date, no study has been done in the field of Emergency medical service (EMS) personnel satisfaction regarding facilities and welfare in Iran. Therefore, the present study was designed to evaluate the level of satisfaction among EMS personnel regarding facilities and welfare. Methods: In the present cross-sectional study, 68 of the EMS personnel of Northern Khorasan, Iran, were selected by simple randomization and their level of satisfaction was evaluated using a 23-question questionnaire. Afterwards, their satisfaction level was divided into 2 groups of desirable and non-desirable and the findings were reported as frequency and percentage. Results: The lowest satisfaction level regarding facilities were reported to be linked to the physicians being out of reach (14.7%), presence of help (27.0%), comfortableness of nurse’s chair (29.8%), and ability of patients’ bed to be positioned (32.3%). Minimum satisfaction regarding welfare was also seen concerning the time of receiving their wage (4.4%) and place for rest (5.9%). Based on the classifications done, only 22 (32.4%) of the personnel were satisfied with the facilities and 5 (7.4%) were satisfied with the welfare conditions. Conclusion: The findings of the present study showed that satisfaction rate of the EMS personnel regarding facilities and welfare is low. All the factors leading to this decrease in satisfaction level of the personnel could be prevented and relieved, therefore intervention in these regards can improve satisfaction rate among the personnel.

Keywords

Job satisfaction; emergency medical services; ambulances; health planning

References

Saghehabadi A. Career and professional guidance and counseling and career choice theory. 5 ed. Tehran: Roshd; 1995.

Roman L. Nursing shortage: looking to the future. RN. 2008;71(3):34-6, 8-41.

Judge TA, Thoresen CJ, Bono JE, Patton GK. The job satisfaction–job performance relationship: A qualitative and quantitative review. Psychol Bull. 2001;127(3):376.

Gupta N, Beehr TA. Job stress and employee behaviors. Organizational behavior and human performance. 1979;23(3):373-87.

Ma C-C, Samuels ME, Alexander JW. Factors that influence nurses’ job satisfaction. J Nurs Adm. 2003;33(5):293-9.

McNeese-Smith D. Job Satisfaction, Productivity, and Organizational Commitment: The Result of Leadership. J Nurs Adm. 1995;25(9):17-26.

Johnston C. Job satisfaction: a possibility? Semin Perioper Nurs. 1996;5(3):152-6.

Laschinger HKS, Read E, Wilk P, Finegan J. The influence of nursing unit empowerment and social capital on unit effectiveness and nurse perceptions of patient care quality. J Nurs Adm. 2014;44(6):347-52.

Han K, Trinkoff AM, Storr CL, Lerner N, Johantgen M, Gartrell K. Associations between state regulations, training length, perceived quality and job satisfaction among certified nursing assistants: Cross-sectional secondary data analysis. Int J Nurs Stud. 2014;51(8):1135-41.

Vahey DC, Aiken LH, Sloane DM, Clarke SP, Vargas D. Nurse burnout and patient satisfaction. Med Care. 2004;42(2 Suppl):II57.

Kangas S, Kee CC, McKee-Waddle R. Organizational factors, nurses' job satisfaction, and patient satisfaction with nursing care. J Nurs Adm. 1999;29(1):32-42.

Jahani F, Farazi A, Rafiei M, Jadidi R, Anbari Z. Job satisfaction and its related factors among hospital staff in Arak in 2009. Arak Med Uni J. 2010;13(1):32-9.

Mehrabian F, Niroumand E, Mohamadian SK, Naghipour D. Factors Affecting Job Satisfaction among the Faculty Members at Guilan University of Medical Sciences. Edu Res Med Sci J. 2013;2(1):14-9. [Persian].

Redfern S, Hannan S, Norman I, Martin F. Work satisfaction, stress, quality of care and morale of older people in a nursing home. Health & social care in the community. 2002;10(6):512-7.

Faller MS, Gates MG, Georges JM, Connelly CD. Work-related burnout, job satisfaction, intent to leave, and nurse-assessed quality of care among travel nurses. J Nurs Adm. 2011;41(2):71-7.


Refbacks

  • There are currently no refbacks.